When you send your goods to our warehouse, we understand that you are entrusting us with more than cartons or merchandise. It is your money, your business, your investment and your trust. We take that responsibility seriously.
Our priority is always to move customers' goods safely and as quickly as reasonably possible. We do not intentionally keep cargo in the warehouse longer than necessary. However, loading is not simply about putting goods into a container. Before a container can leave for the port, several important responsibilities must be handled carefully.
We must organize and verify the cargo, coordinate the loading plan, use the container space efficiently and make sure that one shipment does not create problems for everyone else. Particular attention must be given to dangerous or restricted goods, batteries, liquids, chemicals, undeclared sensitive items, counterfeit or copied-brand products and other cargo that may create customs or shipping risks.
A problem with just one item can sometimes delay or affect an entire container. This is why we would rather take the necessary precautions than expose our customers' investments to avoidable risks.
We also understand the concern behind your questions. You have paid for your goods, they are in our care and naturally you want to know that they are moving. Please be assured that we understand this responsibility.
From the moment your goods arrive at our warehouse, through consolidation and loading, transportation to the port, export procedures and handover for vessel shipment, our company name and reputation stand behind the process.
So when you ask us, “Have you loaded?”, please know that we understand why you are asking. You are not disturbing us by following up on your investment.
Thank you for trusting us with your business.